Privacy Notice & Cookie Policy

Curious Pilgrims commits to using any personal data that you give to us responsibly and in accordance with all applicable laws and data privacy regulation. This privacy notice offers information about when and why we collect your information, how we use it (whether online, via telephone, email, in letters or in any other correspondence or from third parties) and how we keep it secure. We commit to:
- Respect your contact data
- Store it securely
- Never share it with anyone else
- Delete it when you ask us to
- Won’t contact you if you ask us not to.

Who we are
Curious Pilgrims is community interest company, limited by guarantee, registered in Scotland, registration no: SC654789. We are a not-for-profit organisation based on The Shetland Islands, and are interested in culture and the arts, in the natural world/environment and the positive effect that these have on the wellbeing of individuals and society.
This privacy notice covers the work of Curious Pilgrims, not of other individuals who might be engaged or contracted to work with us.

How we collect information
Information is collected under the following circumstances:
- Information you give to us when you decide to interact with us such as:

• Purchasing tickets/merchandise/gift vouchers/memberships/services online, in person or over the phone

• Subscribing to our mailing lists or other marketing communications

• Contacting us through our website, via email or through social media

• Engaging with our social media and taking part in competitions

• Becoming our supporter 

• Providing information via surveys 

• Through personal contact 

- Information we get from publicly available sources
- Information we get from your use of our website and services. We collect information about the services you use and how you use them, for instance when you watch our videos on YouTube, visit our website or view and interact with our digital advertising and website or social media content. We, like all organisations, are able to confirm what browser you are using, IP address and computer operating systems that are being used and this information may be used to improve the services we offer.

What information we collect
Depending on the nature of your relationship with us, we may collect from you, either directly or indirectly, some or all of the following information:
- Biographical – name 
- Contact details – postal address, email address, phone number
- Current interests and preferences
- Access requirement
- Occupation and professional activities
- Record of donations or payments (payment for tickets and regular donations are managed through a third party – bank account details are never retained by us)
- Attendance at events
We will only collect this information when there is a legitimate reason for doing so.

Why we collect your information
We only collect the information that’s necessary to carry out our business, to provide the particular service you’ve requested and to keep you informed. All personal data collected is in a professional capacity and is treated as such. We hold and process personal data for a number of reasons:
- To send you marketing information about our latest activities, news and opportunities, where we have your consent or are otherwise allowed to do this;
-  To accept registrations for projects and initiatives or to take part in other activities for which we would require personal information to register your interest;
- To provide and manage a service that you have requested, such as attendance at free and charged events;
- To issue invitations to our events;
- For administrative purposes (for example, relating to your participation in a project or to contact you if we need to obtain or provide additional information);
- To analyse and improve the content and operation of our website and our internal processes;
- To understand who our audience is to improve our services;
- To tailor communications presented to you and to other people who may have similar interests or other characteristics to yours on the internet according to your interests, preferences and other characteristics (as described below);
- To ensure we do not send unwanted information to individuals who have informed us they do not wish to be contacted.
- To identify potential donors and sources of funding for, our activities and projects.

The legal basis for collecting and using your personal information
When we collect and use your personal information, we will make sure this is only done accordance with at least one of the legal grounds available to us under the General Data Protection Regulation (GDPR) as follows:
- you have given your consent for us to use your information for a previously notified purpose, such as to send you email marketing messages;
- we need it to fulfil a contract, such as ticket purchase, to deliver a product, service or information that you have requested;
- we need it to pursue our legitimate interests such as by communicating with current and potential supporters. When we are organising an event, looking for new partners, seeking advice, and generally carrying out our work, we will be using all the research tools at our disposal to approach relevant new contacts previously unknown to us. We undertake to do this in a professional manner and to treat that business data with the same security and care as we do with all data that we hold. 
In all cases, we are careful to balance our legitimate interests against your rights as an individual and ensure that we only use your personal information in a way or for a purpose that you would reasonably expect in accordance with this policy, and that does not intrude on your privacy or previously-expressed marketing preferences.

​How we handle your information and other organisations
We will never share, sell, rent or trade your personal information to any third parties, unless we are required to through a legal process. Some of our service providers may have access to your data in order to perform services on our behalf - payment processing is a good example of this. We make sure, as far as we are able, that anyone who provides a service for us meets GDPR standards for data security.

Other websites
We cannot be held responsible for the privacy of any data collected by websites not owned or managed by us, including those linked through our website. We use third party websites such as Mailchimp, Survey Monkey, Google and Dropbox and we encourage you to read their own privacy policies.
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How long will we keep your information?
We will retain your information for as long as you have an active relationship with us. If you cease to have an active relationship with us or request to receive no further contact, we will retain only the basic information required in order to avoid sending you unwanted materials in the future and to ensure that we don’t accidentally duplicate information. This skeleton record will show us that we have complied with your wishes. There may be other reasons that we cannot completely comply with your request such as recording a purchase, but we will fully disclose why this is.

Will we use your social media data?
We may use the personal data you share with us to match to your account on Facebook, Twitter, Instagram, LinkedIn or other social media sites in order to show you our content while you are using these services. Your personal data is kept secure at all times. We may also use your email address and phone number to link to Facebook or other social media sites in order to identify other users of these sites who we believe would be interested in our work, and we may then show them content related to our work. Information on how to stop this use of your data is given by each of the individual social media platforms in your user preferences.

Photography and film
We use photography and film at events to promote our activities, build new audiences and report to funders. These images may be used on our website, social media channels and in written reports. Any events being photographed will be clearly signposted to make the public aware. Public may request not to be photographed. We will seek parental consent to take photographs of children and young people under the age of 18.

How to stop or change how we communicate with you
If at any time you wish to stop or change how we communicate with you, or update the information we hold, please contact us using the contact details below. You can opt out of our email newsletters by clicking on the unsubscribe link at the bottom of all email newsletters. We want to make sure that the personal information we hold for you is accurate and up to date. If your contact details have changed or you think any information we have about you is incorrect or incomplete, you can update or correct the information we hold about you by contacting us using the contact details below.

Access to your personal information
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact us using the contact details below.

Cookies - what they are and how we use them
The website ‘Curious Pilgrims’ uses cookies, which are small text files which your web browser transfers to your device (computer, smartphone etc.) when you visit a website. Every time you go back to that website, your browser will send the cookie file back to the website’s server. Cookies are widely used in order to make websites work, or to work more efficiently, as well as providing information to the owners of the site. They improve your experience of using a website, for example, by remembering your preference settings and by measuring your use of a website to ensure that it meets your needs. Cookies can also be used to show you relevant content from us on social media services such as Facebook – these are known as ‘retargeting’ or ‘advertising’ cookies. Like many websites, we use cookies to help us monitor your use of our website. These cookies are used by Google Analytics and we encourage you to read more about Google's privacy policy. 

How we protect your privacy
We do not engage in marketing or advertising practices using cookies which identify you and we never share personally identifiable information with those outside of our business. We share website usage information with Google Analytics.

Disclosure of your information
We may disclose information in special cases when we have reason to believe that disclosing this information is:
- reasonably necessary to comply with the law
- necessary to protect our rights and those of our users

How you can manage your privacy
Although using cookies helps us to improve our site, you do not need to accept our cookies in order to access our website. The majority of web browsers allow some control of cookies, allowing you to remove cookies from your browser and to set your browser not to accept cookies. Find out how to change cookie settings in your browser. 

Updates and changes to this privacy policy
We may update this policy at any time to account changes at our organisation or, for example, to reflect changes to regulation or legislation, so please do check it from time to time. We will update the top of the privacy policy with a 'last updated' date after every change to the policy. 

Contacting us
If you have any questions about this privacy policy, this website or the services we provide to you, you can contact us at:
Curious Pilgrims
North Wart, Bressay, Shetland ZE2 9ER

E: info [at] curiouspilgrims.com
T: 07455225440

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​Last update: 12th March 2020